How to submit a request
Start in the game or contact support
Use Settings > Account > Delete account. If you cannot access the app, submit a request using the email link below.
Complete ownership verification
A player ID alone is not proof of ownership. Do not include passwords, recovery codes or session keys in email.
Follow the outcome
Sending an email does not mean deletion is complete. Check the server operation through its existing tracking method and your support request by email.
This button only opens an email draft. Send it from your email app; this does not automatically delete the account.
support@averiainteractive.comStart in the game
Open Settings > Account > Delete account. Sign in to your account server, explicitly confirm irreversible deletion and enter your current password. Knowing a player ID alone is not proof of ownership.
Without reinstalling the app
Without reinstalling the app, send a deletion request to support@averiainteractive.com. Include your account name, player ID if known and reply address. Do not send passwords, recovery codes or private tracking codes. Deletion requires ownership verification.
Receipt, tracking and outcome
All sessions are revoked once a verified request is recorded. Active server records are removed; an ongoing shared fleet or battle operation may need to settle safely first. “Request accepted” and “Active server data deleted” are separate results. Check again using your tracking code; no automatic email notification is sent.
Records removed
The account name and authentication records, sessions, server profile, colony progress, inventory, virtual economy, personal rewards and account-linked chat messages are deleted. Other players’ records in shared matches remain; identifying fields for the deleted account are removed. Offline local copies on your device are not remotely erased.
Retained records and periods
The table below explains additional retention. Account deletion does not simultaneously clean up separate backups or the support mailbox. You can also request deletion of these records through support.
| Data type | Deletion / additional retention |
|---|---|
| Active account and associated server data | Deleted when a verified request is processed. Shared operations may need to settle safely first; the tracking code shows the result. |
| Deletion and restoration-prevention record | Minimal hashed identities and request time/status are kept separately to prevent a deleted account returning from an old backup. The current system has no automatic expiry or fixed maximum retention period. |
| Server backups | Copies may remain in separate backups after active account deletion. An automated backup cleanup schedule and fixed maximum retention period are not yet implemented. Contact support to request removal from backups. |
| Support correspondence / hosting records | Not automatically removed with the game account. A common maximum retention period has not yet been established; contact support about scope and deletion. |
| Browser tracking code | Stored in sessionStorage only for the tab session. The password is not stored there. |
If you cannot access your account
Email support@averiainteractive.com with the subject “Rex Stellarum — Account and Data Deletion”. Include your player ID (if known), account name and request. Uninstalling the app or signing out does not delete the account.
Individual operator and data controller: Sefa AKBABA. Brand/developer: Averia Interactive. Country: Türkiye. Contact: support@averiainteractive.com. Averia Interactive is not presented as a separate company.
This button only opens an email draft. Send it from your email app; this does not automatically delete the account.