Technical issue
Technical issueAccount / recovery
Account / recoveryAccount deletion
Account deletionPrivacy request
Privacy requestPlayer report
Player reportAppeal
AppealSupport email
support@averiainteractive.comA draft opens in your email app; send the email yourself to submit the request.
Bug report template
support@averiainteractive.com Rex Stellarum — Support Request Player ID: Game version: Phone model: Operating system (Android / iOS) and version: Issue date / time: Description: Steps to reproduce:
Bug reporting
Describe expected and actual behavior separately. Include reproduction steps and the visible error message.
Account and save issues
Include your Player ID and game version. Do not clear application data or overwrite progress before data preservation is confirmed.
Device changes / recovery
Use sign-in and recovery in Settings > Account. Never email passwords or recovery codes.
Connection issues
Include the error time, connection type and visible message. Do not send private network passwords or session information.
Purchase support
Provide the product, transaction date and Google Play order number if available. Do not send passwords, card numbers or purchase verification secrets. This website takes no payments; test purchases are not treated as real charges.